All orders are shipped from our warehouse in Vancouver, BC, Canada through Canada Post. Please note that shipping times are estimated from the date that the order leaves our warehouse, not from the date the order is placed. You can upgrade to Express shipping for faster delivery.
Orders are considered delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address provided in the order.
If Canada Post is unable to deliver the package after numerous failed delivery attempts, the cost of reshipping will be at the expense of the customer.
Escents Body Products Inc. is not responsible for nonreceipt of orders due to improperly submitted, inaccurate and/or incomplete shipping addresses.
International guests (including those in the United States) are responsible for all import duties levied by customs. Orders may be held at the border, which can increase estimated delivery times.