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Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Due to health and safety precautions, items must be unopened/unused to qualify for returns. Used or open products cannot be returned at this time.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Customer@escents.ca. We will provide instructions on how to return your items. We do not supply return labels unless there is an error in our shipping.

You can always contact us for any return question at Customer@escents.ca.

 

Past Diffuser Return Policy

In the past, we offered a lifetime warranty on our electric aroma diffusers, in light of the industry changes in the diffuser market, we are no longer able to offer this.

Our diffusers will be under warranty for 60 days,  please contact customer service at customer@escents.ca with any questions.

In the event that we approve a return or replacement, we do require an original receipt or transaction number, and the customer is required to send the original diffuser back at their own expense. 

 

Shipping Options

All orders are shipped from our warehouse in Vancouver, BC, Canada through Canada Post or CanPar. Please note that shipping times are estimated from the date that the order leaves our warehouse, not from the date the order is placed. You can upgrade to Express shipping for faster delivery.

Orders are considered delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address provided in the order.

If Canada Post/CanPar is unable to deliver the package after numerous failed delivery attempts, the cost of reshipping will be at the expense of the customer.

Escents Aromatherapy is not responsible for non-receipt of orders due to improperly submitted, inaccurate and/or incomplete shipping addresses.

International guests (including those in the United States) are responsible for all import duties levied by customs. Orders may be held at the border, which can increase estimated delivery times.

Out of Stock Items

Some products are very popular and may be out of stock. If after ordering, your item is found to be out of stock we will contact you to discuss how you would like the order handled. 

Order Changes/Cancellations

Please double check your order and shipping address during checkout to ensure it's accurate and complete. Once your order has been processed, we aren’t able to change the order. If you have any questions after checkout, we’re happy to answer them. Contact us at customer@escents.ca, please have order number handy!

Order Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment, which will include a tracking number and link to enable you to track your package. Before checking the status of your package, please allow 1-2 business days for us to process your order. If you order over the weekend, your order will not be processed until the next business day.