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Return Policy

 

We want you to feel confident about your purchase from Escents Aromatherapy. We will accept returns for refunds within 15 days and exchanges within 30 days,with receipt, within Canada and the Continental US. All sale items are FINAL SALE on sale items, no exceptions.

 

Shipping Options

All orders are shipped from our warehouse in Vancouver, BC, Canada through Canada Post. Please note that shipping times are estimated from the date that the order leaves our warehouse, not from the date the order is placed. You can upgrade to Express shipping for faster delivery.

Orders are considered delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address provided in the order.

If Canada Post is unable to deliver the package after numerous failed delivery attempts, the cost of reshipping will be at the expense of the customer.

Escents Body Products Inc. is not responsible for nonreceipt of orders due to improperly submitted, inaccurate and/or incomplete shipping addresses.

International guests (including those in the United States) are responsible for all import duties levied by customs. Orders may be held at the border, which can increase estimated delivery times.

Out of Stock Items

Some products are very popular and may be out of stock. If after ordering, your item is found to be out of stock we will contact you to discuss how you would like the order handled. 

Order Changes/Cancellations

Please double check your order and shipping address during checkout to ensure it's accurate and complete. Once your order has been processed, we aren’t able to change or cancel the order. If you have any questions after checkout, we’re happy to answer them. Contact us at customer@escents.ca, please have order number handy!

Order Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment, which will include a tracking number and link to enable you to track your package. Before checking the status of your package, please allow 1-2 business days for us to process your order. If you order over the weekend, your order will not be processed until the next business day. 

Return Policy

We want you to love your new product as much as we do, that’s why Escents offers returns for exchange at our retail stores within 30 days, with a valid receipt and unopened and unused merchandise.

Escents Body Products Inc. reserves the right to inspect all returns/refunds before issuing an exchange. Online purchases require a Return Authorization # from Head Office. Please email customer@escents.ca to obtain your RA#.

Escents Body Products Inc. will not refund original shipping and handling fees on returns except in the case of manufacturer’s defect. If your order arrives damaged from transit, or if you are missing an item that was on your invoice, please contact Customer Service..

All refunds will be issued to the original method of payment, in Canadian dollars reflecting the current exchange rate. Once the refund has processed you will receive an email notification.

Past Diffuser Return Policy

In the past, we offered a lifetime warranty on our electric aroma diffusers, in light of the industry changes in the diffuser market, we are no longer able to offer this.

Our diffusers will be under warranty for 60 days,  please contact customer service at customer@escents.ca with any questions.

In the event that we approve a return or replacement, we do require an original receipt or transaction number, and the customer is required to send the original diffuser back at their own expense.